Patient Charter
Our Patient Charter is a statement of how our Dental Practice operates and the standards of care that we apply to all our patients. It defines our responsibilities and the high standards we strive to maintain and improve upon. However, to maintain these standards also requires your co-operation and the Charter therefore also defines your responsibilities to us as a patient.
Our responsibilities
- To listen to your dental problems and to give you an explanation of treatment and solution to your problem that you can understand.
- To give you a clear and written estimate of your treatment.
- To respect your dignity and the choices you make.
- To protect the confidentiality of any information you provide.
- To co-operate with other members of our dental team and other health care colleagues so as to act in your best interest.
- To follow the latest cross-infection guidelines ensuring your safety is of prime concern.
- To keep up to date with the latest technologies and treatments available.
- To do all we can to keep to appointment times as we understand your time is precious.
Your responsibilities
- To respect our appointment times and let us know as soon as possible if you cannot make an appointment in order that it may be given to someone else.
- To pay for treatment at the end of each visit as requested.
- To follow any advice we may give you after treatment.
- To respect our dental team and reception staff as we respect you as a patient.
Failure to attend (FTAs)
Please respect our appointment system. The Surgery time has been reserved exclusively for you. If you fail your appointment or cancel within 48 hours and we are unable to re allocate the time then we reserve the right to charge for the lost surgery time.
Complaints
We treat all complaints in confidence and see them as an opportunity to improve our service. Please ask for the manager or express your concerns in writing by either post or using our in-house Suggestion Box.
We hope that you will use our Practice Complaints Procedure. We believe this will provide the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. But this does not affect your right to approach the local PCT, if you feel that you are dissatisfied with the result of our investigation.
Violent or Abusive Behaviour
Any violent or abusive behaviour will result in immediate withdrawal from practice.
